Frequently Asked Questions
Everything you need to know about our luxury handbags and services.
Where are DeMellier products manufactured?
All our handbags and leather goods are handcrafted in ethical factories in Spain or Italy, using sustainably sourced leather from certified tanneries.
Do you offer international shipping?
Yes, we ship worldwide. We offer complimentary express shipping on all orders over a certain value, with duties and taxes calculated at checkout for most destinations.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or monogrammed items are final sale and cannot be returned.
How do I care for my leather handbag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and storing it in its original dust bag when not in use.
What does the 'A Bag, A Life' initiative mean?
For every bag purchased, DeMellier funds a set of life-saving vaccines and treatments for a child in need through our partnership with SOS Children's Villages.
Is there a warranty on your products?
Yes, all DeMellier products come with a 12-month warranty covering any manufacturing defects. This does not cover normal wear and tear or accidental damage.